Privacy Policy

This Privacy Policy explains how clearventureis Ltd ("we", "our", or "us") collects, uses, discloses, and safeguards your personal information when you visit our website or use our business process outsourcing services.

Data Controller Information

clearventureis Ltd is the data controller for the personal data we process. We are registered in Ireland with company registration number CRO917358 and our registered office is located at Grafton Street 79, Limerick V05 2907, Munster, Ireland.

Data We Collect

The data we collect includes personal information that you voluntarily provide to us when you use our website, contact us, or engage our services. This data collection enables us to provide you with our business process outsourcing services and improve your experience with our company.

• Contact Information: Name, email address, phone number, company name, and business address
• Communication Data: Messages, enquiries, and correspondence you send to us
• Technical Data: IP address, browser type, device information, and website usage data
• Service Data: Information related to the business process outsourcing services you request or receive
• Marketing Data: Your preferences for receiving marketing communications from us

How We Use Your Information

We use the personal data we collect for legitimate business purposes and with your consent where required. Our use of your data enables us to provide effective business process outsourcing services and maintain our business relationship with you.

• To provide and deliver our business process outsourcing services
• To respond to your enquiries and communicate with you about our services
• To process and manage your service requests and business relationships
• To improve our website functionality and user experience
• To send you relevant business communications and service updates
• To comply with legal obligations and regulatory requirements
• To protect our business interests and prevent fraud or misuse

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Contract Performance: To fulfil our contractual obligations when providing services to you
• Legitimate Interests: For business administration, service improvement, and communication purposes
• Consent: For marketing communications and optional services where you have given explicit consent
• Legal Compliance: To meet our legal and regulatory obligations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data in the following circumstances:

• With trusted service providers who assist us in delivering our services
• With professional advisers such as lawyers, accountants, and auditors
• When required by law or to comply with legal proceedings
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or acquisition

International Data Transfers

As we are based in Ireland and primarily serve clients within the European Union, your data is generally processed within the EU. If we need to transfer your data outside the EU, we will ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. The specific retention period depends on the type of data and the nature of our relationship with you. Generally, we retain client data for up to seven years after the end of our business relationship, unless a longer retention period is required by law.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right of Rectification: You can ask us to correct inaccurate or incomplete data
• Right of Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can ask us to limit how we process your data
• Right to Data Portability: You can request your data in a portable format
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: You can withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us using the following contact information:

Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC) or your local supervisory authority. However, we encourage you to contact us first so that we can address your concerns directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Governing Law

This Privacy Policy is governed by Irish law and the General Data Protection Regulation (GDPR). Any disputes arising from this policy will be subject to the jurisdiction of the Irish courts.